Frequently Asked Questions (FAQ)
Q: What types of freight services do you offer?
A: We provide comprehensive freight and logistics solutions including air, sea, and road transportation, customs clearance, warehousing, and door-to-door delivery services.
Q: How can I request a freight quotation?
A: You can request a quotation by contacting our customer service via phone or email. We typically respond to quotation requests within 24 hours.
Q: Do you handle both personal and commercial shipments?
A: Yes, we handle shipments for both personal effects and commercial cargo, offering tailored solutions to meet your specific needs.
Q: What documents are required for shipping goods internationally?
A: Required documents generally include a commercial invoice, packing list, bill of lading or airway bill, and any necessary import/export permits or certificates depending on the destination country.
Q: Do you provide customs clearance services?
A: Yes, we offer professional customs clearance to ensure your goods are processed efficiently and comply with all regulatory requirements.
Q: How long does it take to clear shipments at the port?
A: Air shipments typically clear within 24 hours, while sea shipments may take up to 4 days, subject to the timely submission of all required documents.
Q: Do you offer warehousing facilities?
A: Yes, we provide secure warehousing options including bonded and non-bonded storage to accommodate your cargo safely.
Q: Can you track my shipment and provide regular updates?
A: Absolutely. Our customer service team provides real-time updates on the status of your consignment throughout the shipping process.
Q: Do you offer road transport services within East Africa?
A: Yes, we provide reliable road transportation services across East African countries and the COMESA region.
Q: Are export services available?
A: Yes, we handle export shipments and can assist with all necessary documentation and logistics arrangements.
Q: What are common reasons for delays in cargo clearance?
A: Delays often result from late submission of clearance documents, incorrect consignment addressing, or incomplete paperwork.
Q: How do you ensure the safety of my cargo during transportation?
A: We coordinate with trusted partners and use secure handling procedures, including proper packaging, loading, and insurance options to minimize risks.
Q: How do I contact Nyali Freight and Logistics for support?
A: You can reach our customer service team via phone or email for inquiries, quotations, and shipment tracking assistance.
This FAQ is designed to cover typical questions clients have about freight and logistics services, reflecting industry practices and customer expectations. For specific details, contacting Nyali Freight and Logistics directly is recommended.